CRM for e-commerce brands

Customer 360 across Shopify, WooCommerce and Allegro — orders, returns, LTV segmentation and lifecycle marketing in one place.

Multi-channel

LTV +30%

Shopify native

See packages

E-commerce pain points

01Customers fragmented across channelsA buyer on Shopify, Allegro and WooCommerce looks like three different people. You can't reward a high-LTV customer.

02Returns and RMAs are chaoticCustomer service handles refunds in inboxes. No tracking, no SLA, no insight into return reasons.

03Klaviyo segments are staleManual CSV exports every Friday. By the time the campaign launches, the segment has shifted.

04No retention reportingYou don't know cohort LTV, repeat-rate by channel or churn — flying blind on the most important metric.

E-commerce scenarios

01Unified customer profileOne profile across Shopify + Allegro + WooCommerce + offline. All orders, all returns, all touchpoints.

02Returns & RMA workflowStructured RMA flow with SLA, reason codes, refund tracking. Insight into return drivers.

03LTV segmentationCohort analysis, repeat-rate by channel, churn-risk scoring — exportable to Klaviyo / Mailchimp / Meta audiences.

04Lifecycle marketingWelcome flows, post-purchase, win-back, loyalty rewards — all triggered from CRM events.

What's included

Core modules

CustomersOrdersReturns/RMASegmentsMarketingReports

Integrations

ShopifyWooCommerceAllegroStripePayUKlaviyoMailchimp

ROI for D2C brands

+30%customer LTVUnified customer view + lifecycle marketing drive repeat purchase rates up across all channels.

1view across all channelsShopify, Allegro, WooCommerce and offline POS — one customer, one profile, one history.

−40%time on returnsStructured RMA workflow with SLA replaces inbox chaos. Faster refunds, happier customers.

E-commerce case studies

We're piloting with two D2C brands on Shopify + Allegro. Browse our portfolio for adjacent multi-channel and CRM work.

E-commerce CRM FAQ

Shopify integration depth?

Native — orders, customers, products, refunds and abandoned carts. Two-way sync, real-time.

Allegro support?

Yes — orders, messages, returns, ratings via Allegro API. Polish-market-first.

Multi-store on one CRM?

Yes — multiple Shopify stores, multiple WooCommerce instances, all unified per customer.

Klaviyo / Mailchimp segments?

Yes — push real-time segments to Klaviyo / Mailchimp for triggered campaigns. No more CSV exports.

Returns workflow customisable?

Yes — reason codes, return windows, refund methods, automatic restocking — all configurable per brand.

Time to integrate Shopify + Allegro?

3–5 weeks including data migration, customer deduplication and pipeline configuration.

Need a chat agent for support?

Pair the CRM with our AI Agent — handle order status, returns and FAQ across WhatsApp + chat 24/7.

Explore AI Agent for e-commerce

E-commerce

Ready to deploy CRM?

Book a 30-minute call. We'll recommend the right package for your business.