CRM pentru branduri e-commerce

Customer 360 peste Shopify, WooCommerce și Allegro: comenzi, returnări, segmentare după LTV și marketing pe ciclul de viață, într-un singur loc.

Multi-channel

LTV +30%

Shopify native

Vedeți pachetele

Problemele din e-commerce

01Customers fragmented across channelsA buyer on Shopify, Allegro and WooCommerce looks like three different people. You can't reward a high-LTV customer.

02Returns and RMAs are chaoticCustomer service handles refunds in inboxes. No tracking, no SLA, no insight into return reasons.

03Klaviyo segments are staleManual CSV exports every Friday. By the time the campaign launches, the segment has shifted.

04No retention reportingYou don't know cohort LTV, repeat-rate by channel or churn — flying blind on the most important metric.

Scenarii e-commerce

01Unified customer profileOne profile across Shopify + Allegro + WooCommerce + offline. All orders, all returns, all touchpoints.

02Returns & RMA workflowStructured RMA flow with SLA, reason codes, refund tracking. Insight into return drivers.

03LTV segmentationCohort analysis, repeat-rate by channel, churn-risk scoring — exportable to Klaviyo / Mailchimp / Meta audiences.

04Lifecycle marketingWelcome flows, post-purchase, win-back, loyalty rewards — all triggered from CRM events.

Ce include

Module cheie

CustomersOrdersReturns/RMASegmentsMarketingReports

Integrări

ShopifyWooCommerceAllegroStripePayUKlaviyoMailchimp

ROI pentru branduri D2C

+30%customer LTVUnified customer view + lifecycle marketing drive repeat purchase rates up across all channels.

1view across all channelsShopify, Allegro, WooCommerce and offline POS — one customer, one profile, one history.

−40%time on returnsStructured RMA workflow with SLA replaces inbox chaos. Faster refunds, happier customers.

Implementări în e-commerce

Rulăm pilot cu două branduri D2C pe Shopify și Allegro. Vedeți în portofoliu lucrări similare multi-canal și CRM.

FAQ CRM pentru e-commerce

Shopify integration depth?

Native — orders, customers, products, refunds and abandoned carts. Two-way sync, real-time.

Allegro support?

Yes — orders, messages, returns, ratings via Allegro API. Polish-market-first.

Multi-store on one CRM?

Yes — multiple Shopify stores, multiple WooCommerce instances, all unified per customer.

Klaviyo / Mailchimp segments?

Yes — push real-time segments to Klaviyo / Mailchimp for triggered campaigns. No more CSV exports.

Returns workflow customisable?

Yes — reason codes, return windows, refund methods, automatic restocking — all configurable per brand.

Time to integrate Shopify + Allegro?

3–5 weeks including data migration, customer deduplication and pipeline configuration.

Aveți nevoie de un agent de chat pentru suport?

Conectați CRM-ul cu AI Agent: status comenzi, returnări și FAQ pe WhatsApp și chat, 24/7.

Vedeți AI Agent pentru e-commerce

E-commerce

Gata să implementați CRM-ul?

Programați o discuție de 30 de minute. Recomandăm pachetul potrivit pentru compania dvs.