CRM für E-Commerce-Marken

Kundensicht 360 über Shopify, WooCommerce und Allegro: Bestellungen, Retouren, LTV-Segmente und Lifecycle-Marketing an einem Ort.

Multi-channel

LTV +30%

Shopify native

Pakete ansehen

Probleme im E-Commerce

01Customers fragmented across channelsA buyer on Shopify, Allegro and WooCommerce looks like three different people. You can't reward a high-LTV customer.

02Returns and RMAs are chaoticCustomer service handles refunds in inboxes. No tracking, no SLA, no insight into return reasons.

03Klaviyo segments are staleManual CSV exports every Friday. By the time the campaign launches, the segment has shifted.

04No retention reportingYou don't know cohort LTV, repeat-rate by channel or churn — flying blind on the most important metric.

Szenarien im E-Commerce

01Unified customer profileOne profile across Shopify + Allegro + WooCommerce + offline. All orders, all returns, all touchpoints.

02Returns & RMA workflowStructured RMA flow with SLA, reason codes, refund tracking. Insight into return drivers.

03LTV segmentationCohort analysis, repeat-rate by channel, churn-risk scoring — exportable to Klaviyo / Mailchimp / Meta audiences.

04Lifecycle marketingWelcome flows, post-purchase, win-back, loyalty rewards — all triggered from CRM events.

Was enthalten ist

Zentrale Module

CustomersOrdersReturns/RMASegmentsMarketingReports

Integrationen

ShopifyWooCommerceAllegroStripePayUKlaviyoMailchimp

ROI für D2C-Marken

+30%customer LTVUnified customer view + lifecycle marketing drive repeat purchase rates up across all channels.

1view across all channelsShopify, Allegro, WooCommerce and offline POS — one customer, one profile, one history.

−40%time on returnsStructured RMA workflow with SLA replaces inbox chaos. Faster refunds, happier customers.

Projekte im E-Commerce

Wir pilotieren mit zwei D2C-Marken auf Shopify und Allegro. Verwandte Multi-Channel- und CRM-Projekte finden Sie im Portfolio.

FAQ CRM für E-Commerce

Shopify integration depth?

Native — orders, customers, products, refunds and abandoned carts. Two-way sync, real-time.

Allegro support?

Yes — orders, messages, returns, ratings via Allegro API. Polish-market-first.

Multi-store on one CRM?

Yes — multiple Shopify stores, multiple WooCommerce instances, all unified per customer.

Klaviyo / Mailchimp segments?

Yes — push real-time segments to Klaviyo / Mailchimp for triggered campaigns. No more CSV exports.

Returns workflow customisable?

Yes — reason codes, return windows, refund methods, automatic restocking — all configurable per brand.

Time to integrate Shopify + Allegro?

3–5 weeks including data migration, customer deduplication and pipeline configuration.

Brauchen Sie einen Chat-Agenten für den Support?

Verbinden Sie das CRM mit unserem KI-Agenten: Bestellstatus, Retouren und FAQ über WhatsApp und Chat rund um die Uhr.

KI-Agent für E-Commerce ansehen

E-Commerce

Bereit für Ihr CRM?

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