AI Agent for e-commerce stores

A multilingual chat + voice agent that recovers abandoned carts, handles order status and returns, and integrates natively with Shopify, WooCommerce and Allegro.

+30% checkout

Shopify native

−45% support tickets

See in action

E-commerce pain points

0170%+ cart abandonmentShoppers fill carts and vanish. Email recovery converts at 8% — voice + WhatsApp recovery converts at 3×.

02Order status floods support40% of inbound tickets are "where is my order?" — answered by your tracking page, but customers call anyway.

03Returns / RMA take daysA simple "I want to return this" turns into a 5-email thread before the label is sent.

04Allegro Polska is a beast of its ownMarketplace messages, dispute flows, autoresponse rules — different from your Shopify storefront.

E-commerce scenarios

01Abandoned-cart recoveryWhatsApp / SMS / voice 30 minutes after abandonment. Personalised offer if needed. 3× recovery vs. email.

02Order status + trackingReads order ID, fetches tracking from InPost / DPD / DHL, answers in any language. Never escalates.

03Returns and RMA intakeCaptures reason, generates RMA, prints label, sends to InPost. Closes 80% without a human.

04Pre-purchase product Q&AReads the product DB, answers fit, sizing, materials, compatibility. Closes the sale.

What's included

What it can do

VoiceTextOmnichannel24/7

Tech stack

ShopifyWooCommerceAllegroInPostDPDStripePayUKlaviyo

ROI for e-commerce

+30%checkout completionCart-recovery via WhatsApp + voice converts dramatically better than email-only flows.

NativeShopify integrationOrder data, product catalog, customer history — all read live, no sync delay.

−45%support ticketsStatus, returns, basic Q&A handled by the agent. Humans only for edge cases.

E-commerce case studies

We're piloting with two PL Shopify stores doing €1M+ annual revenue. Browse our portfolio for adjacent voice + chat work.

E-commerce FAQ

Does it work with Shopify?

Native integration via Shopify API. Reads orders, products, customer history. Writes back tags and notes.

Allegro support?

Yes — including dispute flow and marketplace messages. Different rules than Shopify storefront.

How does cart recovery work?

Triggered 30 min after abandonment via WhatsApp / SMS / voice. Personalised based on cart value and customer history.

Returns and RMA?

End-to-end: captures reason, generates RMA in your store, creates InPost / DPD label, sends to customer. Closes 80% without a human.

Multilingual?

Yes — PL / EN / UA / RU / DE. Pulls product descriptions in the customer's language if available.

What about Klaviyo / email flows?

The agent complements them. Klaviyo for email cohorts, agent for high-intent recovery via voice / WhatsApp.

Need an e-commerce CRM?

Customer view across Shopify, Allegro and WhatsApp — order history, LTV, support tickets, all in one CRM.

Explore CRM for e-commerce

E-commerce

Ready to deploy your AI Agent?

Book a 30-minute demo. We'll show a live agent and discuss your use case.