What weactually do here.
Notes from engineers and operators who build AI in real companies. No PR fluff. Numbers, code, and customer stories.
All posts.
Why 70% of AI-agent pilots die — 9 mistakes that kill deploymentsGartner says 30% of GenAI projects will be abandoned after pilot by end of 2025. Our breakdown of 14 client engagements that almost died — and what we did to ship them anyway.Krzysztof MajThe real cost of an 8-operator call-center in Poland — and when AI replaces itCFOs see 8 operators × 8 000 PLN salary and assume 64K monthly. The actual loaded cost is 2.4× that. Full breakdown with real numbers from 4 Polish clients in retail, fintech, and logistics.Anna KowalskaWhen your top sales manager quits and takes 60% of the pipeline — 5 patterns we built into client CRMsA sales manager leaving with their personal phone is the most expensive bug in B2B. Here is the audit we run on every client CRM and the 5 lead-leakage patterns we actually code into Firebase / Bitrix / HubSpot.Anna KowalskaGDPR + EU AI Act for AI agents in 2026 — the compliance checklist our lawyers actually useEU AI Act enforcement started August 2024 with full provisions in 2026. Combined with 8 years of GDPR jurisprudence, your AI agent has 14 specific obligations. This is the live checklist we run on every deployment, written with our outside counsel.Krzysztof MajBusiness process automation: where to startNot "AI on everything." Which processes to automate first, what to leave alone, and how to check if it pays off.Krzysztof MajAI agent, chatbot or automation — what to pick for your businessThree different tools that get confused constantly. How they differ, when simple is enough, and when you actually need an AI agent.Krzysztof MajCRM implementation: where to start and how not to burn the budgetA CRM is not implemented "by buying licenses." The order of steps, common mistakes, and how to check if it pays off.Krzysztof MajHow much does an AI agent cost? What makes up the priceNo unexplained "it depends." What really drives the price of a voice and text agent — and how not to overpay.Krzysztof MajSoftware house or AI agency — who to pick for your buildTwo different models, two different risks. When an automation agency is enough, and when you need a team that builds and maintains the system.Krzysztof MajHow to choose an AI implementation partner: 7 questionsBefore you sign for an AI agent or system, ask these questions. The answers separate real builders from slide sellers.Krzysztof MajWhy choose a software house with its own productsA company that builds and runs its own products knows something a pure contractor does not. How that changes implementation quality.Krzysztof MajChatbot and voicebot for restaurants — cutting no-showsThe phone rings at peak hours and no waiter picks up. How an AI agent takes bookings 24/7 and reduces empty tables.Krzysztof MajE-commerce automation: 8 processes to automate firstThe shop grows and the team drowns in "where is my parcel" emails. Which e-commerce processes to automate first.Krzysztof MajAI in customer support: where to start without making it worseBadly deployed support AI annoys more than a queue. How to roll out an agent that offloads the team instead of pushing customers away.Krzysztof MajSystem integration in a company: n8n, Make or custom middlewareThe CRM does not talk to accounting, the warehouse to the courier, and data is entered twice. How to actually connect systems, and with what.Krzysztof MajAI voice agent: how it works and where it really fitsWhat happens between "hello" and the CRM record. How a voicebot is built and which processes it actually suits.Krzysztof MajCustom or off-the-shelf ERP — what to choose for your companyAn off-the-shelf ERP is fast but forces its rules on you. Custom gives freedom but costs more. How to make this call deliberately.Krzysztof MajRAG: how AI answers questions from your company documentsA language model does not know your procedures, contracts or price lists. RAG makes it answer from them — without making things up.Krzysztof Maj
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A short letter about AI, automation, and what actually works in production. No PR. No “top 10 tools”.