KI-Agent für Onlineshops

Mehrsprachiger Chat- und Voice-Agent, der abgebrochene Warenkörbe zurückholt, Bestellstatus und Retouren bearbeitet und sich nativ mit Shopify, WooCommerce und Allegro verbindet.

+30% checkout

Shopify native

−45% support tickets

In Aktion sehen

Probleme im E-Commerce

0170%+ cart abandonmentShoppers fill carts and vanish. Email recovery converts at 8% — voice + WhatsApp recovery converts at 3×.

02Order status floods support40% of inbound tickets are "where is my order?" — answered by your tracking page, but customers call anyway.

03Returns / RMA take daysA simple "I want to return this" turns into a 5-email thread before the label is sent.

04Allegro Polska is a beast of its ownMarketplace messages, dispute flows, autoresponse rules — different from your Shopify storefront.

Szenarien im E-Commerce

01Abandoned-cart recoveryWhatsApp / SMS / voice 30 minutes after abandonment. Personalised offer if needed. 3× recovery vs. email.

02Order status + trackingReads order ID, fetches tracking from InPost / DPD / DHL, answers in any language. Never escalates.

03Returns and RMA intakeCaptures reason, generates RMA, prints label, sends to InPost. Closes 80% without a human.

04Pre-purchase product Q&AReads the product DB, answers fit, sizing, materials, compatibility. Closes the sale.

Was enthalten ist

Was er kann

VoiceTextOmnichannel24/7

Technologie-Stack

ShopifyWooCommerceAllegroInPostDPDStripePayUKlaviyo

ROI für E-Commerce

+30%checkout completionCart-recovery via WhatsApp + voice converts dramatically better than email-only flows.

NativeShopify integrationOrder data, product catalog, customer history — all read live, no sync delay.

−45%support ticketsStatus, returns, basic Q&A handled by the agent. Humans only for edge cases.

Projekte im E-Commerce

Wir pilotieren mit zwei polnischen Shopify-Shops mit über 1 Mio. Euro Jahresumsatz. Verwandte Voice- und Chat-Projekte finden Sie im Portfolio.

FAQ E-Commerce

Does it work with Shopify?

Native integration via Shopify API. Reads orders, products, customer history. Writes back tags and notes.

Allegro support?

Yes — including dispute flow and marketplace messages. Different rules than Shopify storefront.

How does cart recovery work?

Triggered 30 min after abandonment via WhatsApp / SMS / voice. Personalised based on cart value and customer history.

Returns and RMA?

End-to-end: captures reason, generates RMA in your store, creates InPost / DPD label, sends to customer. Closes 80% without a human.

Multilingual?

Yes — PL / EN / UA / RU / DE. Pulls product descriptions in the customer's language if available.

What about Klaviyo / email flows?

The agent complements them. Klaviyo for email cohorts, agent for high-intent recovery via voice / WhatsApp.

Brauchen Sie ein E-Commerce-CRM?

Kundensicht über Shopify, Allegro und WhatsApp hinweg: Bestellhistorie, LTV, Tickets, alles in einem CRM.

CRM für E-Commerce ansehen

E-Commerce

Bereit, den KI-Agenten zu starten?

Vereinbaren Sie eine 30-minütige Demo. Wir zeigen einen laufenden Agenten und besprechen Ihren Anwendungsfall.