AI Agent for logistics and courier services

A multilingual voice agent that handles order status, ETA queries and driver dispatch — integrated with InPost, DPD, DHL and your warehouse stack.

ETA realtime

4 languages

InPost / DPD

Logistics pain points

01"Where is my order?" floods the line60% of inbound calls are status enquiries — answered by your tracking page, but customers call anyway.

02B2B logistics ETAs need a phone callAllegro / Shopify customers accept the tracking page. B2B clients want a person on the phone.

03Driver dispatch is multilingualPL / UA / RU drivers + Polish dispatch = miscommunication on routes and stops.

04Faktura corrections take 3 emailsWrong VAT, wrong company name, wrong address — every correction is a 3-email thread.

01Order status + ETAReads order ID, fetches live tracking from InPost / DPD / DHL, answers in any language. Never escalates.

02Driver dispatchOutbound to drivers with route changes, stop additions, ETA updates — in their preferred language.

03Faktura intakeCaptures correction request, validates NIP, generates corrected invoice. Closes 80% without a human.

04B2B reorder callsOutbound to B2B clients on a schedule. Confirms delivery, captures next order.

What it can do

VoiceTextOmnichannel24/7

Tech stack

InPostDHLDPDAllegroJIRASAPFreightos

ETAin real timeLive read of tracking systems — agent never gives stale data.

4languages livePL / EN / UA / RU — covers driver crews and B2B clients across PL / UA / DE corridors.

InPost+ DPD nativeNative API integrations — order status answered in under 2 seconds.

We're piloting with a PL B2B fulfilment centre and a UA→PL freight forwarder. Browse the portfolio for adjacent voice + multilingual work.

InPost / DPD integration?

Yes — native API integration with both. Live tracking, status updates, label generation.

B2B customers — different flow?

Yes — separate voice flow for B2B with NIP, contract reference and consolidated tracking. Different escalation rules.

Driver dispatch in multiple languages?

PL / UA / RU voice — proven for blue-collar dispatch in adjacent verticals (recruitment).

Faktura corrections?

Captures request, validates NIP, generates corrected invoice via your accounting tool. Closes 80% without a human.

SAP integration?

Yes — for enterprise clients. Order data, customer master, invoicing — read live.

Setup time?

5–7 weeks including carrier integrations and dispatch-script localisation.

Pair the agent with our CRM — B2B accounts, recurring orders, freight pricing, all in one view.

Logistics

Book a 30-minute demo. We'll show a live agent and discuss your use case.