KI-Agent für Logistik und Kurierdienste

Mehrsprachiger Voice-Agent für Sendungsstatus, Ankunftszeiten und Fahrerdisposition, angebunden an InPost, DPD, DHL und Ihr Lagersystem.

ETA realtime

4 languages

InPost / DPD

In Aktion sehen

Probleme in der Logistik

01"Where is my order?" floods the line60% of inbound calls are status enquiries — answered by your tracking page, but customers call anyway.

02B2B logistics ETAs need a phone callAllegro / Shopify customers accept the tracking page. B2B clients want a person on the phone.

03Driver dispatch is multilingualPL / UA / RU drivers + Polish dispatch = miscommunication on routes and stops.

04Faktura corrections take 3 emailsWrong VAT, wrong company name, wrong address — every correction is a 3-email thread.

Szenarien in der Logistik

01Order status + ETAReads order ID, fetches live tracking from InPost / DPD / DHL, answers in any language. Never escalates.

02Driver dispatchOutbound to drivers with route changes, stop additions, ETA updates — in their preferred language.

03Faktura intakeCaptures correction request, validates NIP, generates corrected invoice. Closes 80% without a human.

04B2B reorder callsOutbound to B2B clients on a schedule. Confirms delivery, captures next order.

Was enthalten ist

Was er kann

VoiceTextOmnichannel24/7

Technologie-Stack

InPostDHLDPDAllegroJIRASAPFreightos

ROI in der Logistik

ETAin real timeLive read of tracking systems — agent never gives stale data.

4languages livePL / EN / UA / RU — covers driver crews and B2B clients across PL / UA / DE corridors.

InPost+ DPD nativeNative API integrations — order status answered in under 2 seconds.

Projekte in der Logistik

Wir pilotieren mit einem polnischen B2B-Fulfillment-Center und einem Spediteur auf der Route UA nach PL. Verwandte mehrsprachige Voice-Projekte finden Sie im Portfolio.

FAQ Logistik

InPost / DPD integration?

Yes — native API integration with both. Live tracking, status updates, label generation.

B2B customers — different flow?

Yes — separate voice flow for B2B with NIP, contract reference and consolidated tracking. Different escalation rules.

Driver dispatch in multiple languages?

PL / UA / RU voice — proven for blue-collar dispatch in adjacent verticals (recruitment).

Faktura corrections?

Captures request, validates NIP, generates corrected invoice via your accounting tool. Closes 80% without a human.

SAP integration?

Yes — for enterprise clients. Order data, customer master, invoicing — read live.

Setup time?

5–7 weeks including carrier integrations and dispatch-script localisation.

Brauchen Sie ein CRM für Logistik?

Verbinden Sie den Agenten mit unserem CRM: B2B-Kunden, wiederkehrende Aufträge und Frachtpreise in einer Ansicht.

CRM für Logistik ansehen

Logistik

Bereit, den KI-Agenten zu starten?

Vereinbaren Sie eine 30-minütige Demo. Wir zeigen einen laufenden Agenten und besprechen Ihren Anwendungsfall.