CRM for restaurants and hotels

A multi-location CRM that unifies guest data, loyalty, POS sync and reservations — one dashboard across every venue you run.

Multi-venue in 1

+25% loyalty

POS realtime

See packages

HoReCa pain points

01Guest data fragmented across venuesLoyalty members at the Warsaw flagship are unknown to your Kraków bistro. Three locations, three data silos.

02No-show economics are invisibleYou feel margin loss but cannot quantify it per shift, per host or per channel — there is no source of truth.

03POS, OpenTable, Booksy do not talkReservations live in one tool, covers in another, loyalty in a third. Reporting at month-end is a manual export marathon.

04Marketing has no segmentsYou can't email "guests who came twice in Q1 and ordered the tasting menu" — your data is locked in venue-level Excel sheets.

What the CRM unlocks

01Guest 360 across venuesOne profile per diner — visits, spend, party size, dietary notes, loyalty points — synced from every location.

02Loyalty card managementTier engine, points accrual, birthday rewards. Automatic enrolment from POS sales.

03Multi-location reportingRevenue, no-shows, average check, repeat-visit rate per venue, per shift — in one dashboard.

04Targeted segmentationLapsed guests, high-LTV regulars, weekday lunch crowd — exportable to Klaviyo / Mailchimp campaigns.

What's included

Core modules

Guests & loyaltyMulti-venuePOS syncReservationsReportsMarketing

Integrations

POSbistroSquareOpenTableBooksyKlaviyoeFakturatorKSeF

ROI for HoReCa groups

1dashboard for all venuesStop juggling spreadsheets. One source of truth for guests, covers, revenue and staff.

+25%loyalty enrolmentAuto-enrolment from POS sales drives loyalty membership across the entire group.

RealtimePOS syncSales hit guest profiles within seconds — segments and reports stay current.

HoReCa case studies

We're currently rolling out multi-venue CRM for two restaurant groups in Warsaw. Browse our portfolio to see related multi-tenant work.

HoReCa CRM FAQ

Does it support multi-tenant for restaurant groups?

Yes — venue-level access controls, group-level reporting, central guest database. Built for chains and small groups alike.

Which POS systems integrate?

POSbistro, Square, Lightspeed and most major POS via REST APIs. Custom POS — usually 1–2 weeks of integration.

Loyalty card programme — built in?

Yes — tiered loyalty, points engine, automated rewards. Configurable rules per venue or group-wide.

Can it sync with OpenTable / Booksy?

Yes — two-way sync. Reservations from any channel land in the CRM, guest profile updates flow back.

KSeF and e-Invoice ready?

Yes — KSeF integration for B2B catering invoices, eFakturator for retail. Ready for the 2026 mandate.

How fast to deploy a 3-venue group?

4–6 weeks including POS integration, data migration and staff training.

Want a voice + chat agent on top?

Pair the CRM with our AI Agent — handle reservations, confirmations and reviews 24/7 across all venues.

Explore AI Agent for HoReCa

HoReCa

Ready to deploy CRM?

Book a 30-minute call. We'll recommend the right package for your business.