CRM pentru restaurante și hoteluri

CRM multi-locație care unește datele despre oaspeți, loialitatea, sincronizarea cu POS și rezervările: un singur dashboard pentru toate locațiile.

Multi-venue in 1

+25% loyalty

POS realtime

Vedeți pachetele

Problemele din HoReCa

01Guest data fragmented across venuesLoyalty members at the Warsaw flagship are unknown to your Kraków bistro. Three locations, three data silos.

02No-show economics are invisibleYou feel margin loss but cannot quantify it per shift, per host or per channel — there is no source of truth.

03POS, OpenTable, Booksy do not talkReservations live in one tool, covers in another, loyalty in a third. Reporting at month-end is a manual export marathon.

04Marketing has no segmentsYou can't email "guests who came twice in Q1 and ordered the tasting menu" — your data is locked in venue-level Excel sheets.

Ce deblochează CRM-ul

01Guest 360 across venuesOne profile per diner — visits, spend, party size, dietary notes, loyalty points — synced from every location.

02Loyalty card managementTier engine, points accrual, birthday rewards. Automatic enrolment from POS sales.

03Multi-location reportingRevenue, no-shows, average check, repeat-visit rate per venue, per shift — in one dashboard.

04Targeted segmentationLapsed guests, high-LTV regulars, weekday lunch crowd — exportable to Klaviyo / Mailchimp campaigns.

Ce include

Module cheie

Guests & loyaltyMulti-venuePOS syncReservationsReportsMarketing

Integrări

POSbistroSquareOpenTableBooksyKlaviyoeFakturatorKSeF

ROI pentru rețele HoReCa

1dashboard for all venuesStop juggling spreadsheets. One source of truth for guests, covers, revenue and staff.

+25%loyalty enrolmentAuto-enrolment from POS sales drives loyalty membership across the entire group.

RealtimePOS syncSales hit guest profiles within seconds — segments and reports stay current.

Implementări în HoReCa

Implementăm acum un CRM multi-locație pentru două grupuri de restaurante din Varșovia. Vedeți în portofoliu proiecte multi-tenant similare.

FAQ CRM pentru HoReCa

Does it support multi-tenant for restaurant groups?

Yes — venue-level access controls, group-level reporting, central guest database. Built for chains and small groups alike.

Which POS systems integrate?

POSbistro, Square, Lightspeed and most major POS via REST APIs. Custom POS — usually 1–2 weeks of integration.

Loyalty card programme — built in?

Yes — tiered loyalty, points engine, automated rewards. Configurable rules per venue or group-wide.

Can it sync with OpenTable / Booksy?

Yes — two-way sync. Reservations from any channel land in the CRM, guest profile updates flow back.

KSeF and e-Invoice ready?

Yes — KSeF integration for B2B catering invoices, eFakturator for retail. Ready for the 2026 mandate.

How fast to deploy a 3-venue group?

4–6 weeks including POS integration, data migration and staff training.

Vreți și un agent voce și chat peste el?

Conectați CRM-ul cu AI Agent: rezervări, confirmări și recenzii 24/7 în toate locațiile.

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HoReCa

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