KI-Agent für Restaurants und Hotels

Voice- und Chat-Agent rund um die Uhr: nimmt Reservierungen an, synchronisiert sich mit Kassensystem und OpenTable und senkt No-Shows zu Stoßzeiten.

−40% no-shows

+25% bookings

<2s response

Probleme der HoReCa-Branche

01Phones ring during peak hoursHosts juggle covers, walk-ins and incoming calls — half of reservations go to voicemail at 7pm.

02No-shows kill marginsUp to 30% of bookings vanish without a confirmation call. Empty 4-tops at peak time.

03POS and reservations live in silosSquare / POSbistro covers, OpenTable / Reservio holds the seats — and nobody talks.

04Multi-location chaosThree locations means three phone numbers, three booking flows, and three sets of rules.

01Inbound reservationsBooks, modifies and cancels via phone or WhatsApp. Pushes to OpenTable / Reservio in real time.

02Confirmation + reminder callsPre-shift outbound to confirm tonight's covers. Reduces no-shows by 30–40%.

03Group enquiries and private eventsQualifies group size, date, budget — hands off to the events manager with full context.

04Loyalty + review nudgesAfter-meal SMS asking for a Google Review and capturing repeat-visit interest.

Was er kann

VoiceTextOmnichannel24/7

Technologie-Stack

OpenTableReservioPOSbistroSquareWhatsAppSMSGoogle Reviews

−40%no-show rateConfirmation calls + reminders bring no-shows down across all locations.

+25%bookings capturedNo more lost calls during the 6–9pm rush — the agent picks up every time.

<2sfirst responseVoice and WhatsApp answer instantly, in any of 4 languages.

Aktuell laufen Pilotprojekte mit zwei Restaurantgruppen in Warschau. Im Portfolio sehen Sie Voice-Agenten aus verwandten Branchen.

Does the agent integrate with our POS?

Yes — Square, POSbistro, Lightspeed and most major POS systems via REST APIs. Custom POS — usually 1–2 weeks of glue work.

What if a guest wants to speak to a human?

Built-in escalation. The agent transfers warm with full context (table size, time, dietary notes) to a host on shift.

Can it handle Polish, Ukrainian and English?

Yes — by default PL / EN / UA / RU. Tourist-heavy spots usually add DE and FR.

How does it sync with OpenTable?

Real-time two-way sync. Bookings made via the agent appear in your OpenTable dashboard within seconds.

What about cancellations and modifications?

The agent handles them end-to-end. Voice or WhatsApp, with confirmation in the channel of the original booking.

How do you protect guest data?

GDPR-compliant. Hosted in EU. Phone recordings auto-purged after 30 days unless you need them for training.

Verbinden Sie den Agenten mit unserem CRM: Gästezahlen, No-Show-Rate und Umsatz je Standort in einem Dashboard.

HoReCa

Vereinbaren Sie eine 30-minütige Demo. Wir zeigen einen laufenden Agenten und besprechen Ihren Anwendungsfall.